Frequently Asked Questions
Everything you need to know about your FLOAT-EH experience.
How long does shipping take within Canada and the USA?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, FLOAT-EH is committed to quality and ethics. We use high-grade, durable fabrics designed to last multiple seasons, reducing fashion waste.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.